Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

None! No matter the size of your order, we promise to charge no shipping costs ontop of them.

Which payment methods are accepted in the Online Shop?

PetYourPal uses Square to process all card payments as well as PayPal. You can be rest assured we only utilise reputable sources for all payments.

How long will delivery take?

Due to high demand on most products, shipping may take 10 – 15 business day. Please allow this amount of time for the package to arrive at the door. 

We hope the incentive of free shipping and lower prices makes up for this! Please reach out to our email if you have any questions 🙂 

How secure is shopping in the Online Shop? Is my data protected?

We take your data seriously and do not sell your data. We utilise Paypal and Square to process transactions so you can be rest assured your are safe!

Do I receive an invoice for my order?

Yes you should receive one. If not please contact us at [email protected] and we can get you sorted out

Send us an email

Please send us an email at [email protected] for any questions and we will endeavour to respond in 1 business day 🙂

Alternatively use the chatbox and we will get to you ASAP. 


Note: If the enquiry is on delivery times, please note that all deliveries may take 10 – 15 business days. We try to offer the cheapest prices as well as free shipping which can mean shipping may take longer. We apologise for this!